Balto raises $10 million to analyze call center conversations with AI

Balto, which is developing a conversational AI platform for call centers, today announced the close of a $10 million round. A spokesperson said the capital will enable Balto to triple the size of its go-to-market team while bolstering product development.

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Facebook gamifies data collection to boost conversational AI

Facebook once piloted a text-based fantasy role-playing game to improve the conversational models powering things like its chatbots and smart speakers. In a preprint paper, researchers at the company describe a game that iterates between collecting data and retraining models on the collected data, with a metric that evaluates and compares models using players’ continuation rates (i.e., how long they keep playing).

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