The impact of AI Transformers on the customer experience

Impact of AI transformers

I have spent the last few weeks understanding the impact of a great revolution in the world of Artificial Intelligence and NLP on the customer experience. Not from a purely technical point of view, but trying to estimate the competitive advantage that this new approach can generate. We are facing yet another disruptive innovation, and it can bring significant advantages, let’s try to find out which ones.

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How to combine design & business thinking in Product Development

Design Thinking & Business Thinking in Product Development

Long-life living for only getting profit has not much sense. Similarly, products created for “making money” become part of the mass-consumerist machine. Nothing special. They are quickly forgotten. They are, and they are not. They live for a while and bring very temporary value. 

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